Not your typical contact center.

The Rock Connections Story

Since our founding, we’ve helped companies generate revenue by centralizing contact center services, increasing conversions and maximizing efficiency.

Our model continues to evolve the communications center experience by specializing in omnichannel communications, customer service and sales for large-scale partner enterprises to support the reputation of their brands.

Rock Connections is a sister company of Quicken Loans and a proud member of its Family of Companies – a diverse group of nearly 100 organizations from industries as wide ranging as FinTech, Real Estate, Sports and Entertainment.

Committed to Our Community

We are Detroit-built. And making a difference in Detroit is an important part of our culture. Rock Connections and our Family of Companies is dedicated to donating time, energy and dollars toward revitalizing the Detroit community.

Our investment in Detroit opportunity creates local jobs too! Rock Connections is based in the exciting heart of downtown. And we’re dedicated to growing hometown careers for a promising future.

We live, work, play and love Detroit.

What Drives Us?

People. We invest in our people by providing the very best tools and training to create that quality experience for your people.
We’re energetic. We’re dedicated. We’re bright. We’re empowered.
And it’s these traits that consistently drive great consumer experiences and brand loyalty – because the good vibes are contagious. When your customers catch our vibes, they feel accepted and valued. We are the people. We are the “they.”

What Makes Us Different?

We believe that a culture that empowers team members will lead to an empowered business for you. Partners love working with us, because our team members love working with us.

While we pride ourselves in what work gets done, we’re committed to developing how it gets done. And it gets done in an amazing, strong and positive environment that we’ve built for our team members.

This gives us the foundation to give your customers an experience that is unlike any other contact center.

What Drives Us?
People. We invest in our people by providing the very best tools and training to create that quality experience for your people.

We’re energetic. We’re dedicated. We’re bright. We’re empowered.

And it’s these traits that consistently drive great consumer experiences and brand loyalty – because the good vibes are contagious. When your customers catch our vibes, they feel accepted and valued. We are the people. We are the “they.”

What Makes Us Different?
We believe that a culture that empowers team members will lead to an empowered business for you. Partners love working with us, because our team members love working with us.

While we pride ourselves in what work gets done, we’re committed to developing how it gets done. And it gets done in an amazing, strong and positive environment that we’ve built for our team members.

This gives us the foundation to give your customers an experience that is unlike any other contact center.

What We Believe

Every client. Every time. No exceptions. No excuses.

Every client means 100% of you and your customers… and not some of the time.

We will amaze you EVERY TIME. No exceptions.

Simplicity is genius.

Simplifying things in this fast-paced world isn’t just good — it’s GREAT. Simple communications.

Simple process. Simplicity is better for everybody.

Obsessed with finding a better way.

Our never-ending mission is to find a better way for every process and everything we touch.

A better way for you, your customers, our team members, our community.